Thinking about starting your career in IT Support, but not sure what skills actually matter? You're not alone. With so much noise around degrees and certifications, many job seekers forget that employers care more about what you can do than what’s on your diploma.
In 2025, Australian employers hiring for IT support and helpdesk roles are looking for one thing: job-ready talent. A formal degree might help, but practical knowledge, hands-on tool experience, and soft skills are what truly get you hired. You’ll often see job ads requiring “experience with Windows Server” or “familiarity with ticketing systems”, not a computer science degree.
These are the tools and platforms commonly listed in IT support job postings across Australia:
Core to many business networks. Learn about user management, group policies, and file sharing.
Used in 90%+ of enterprise environments for managing user permissions and devices.
IT support professionals frequently deal with troubleshooting Outlook, Teams, SharePoint, and
OneDrive.
- Zendesk, Freshdesk, or other Ticketing Systems
These platforms help manage and track support requests — knowing how they work is crucial.
Understand IP addressing, DNS, DHCP, firewalls, and routers — the backbone of any IT environment.
Even junior roles increasingly ask for some familiarity with cloud services, especially Microsoft Azure.
Tools like TeamViewer, AnyDesk, and Remote Desktop Protocol (RDP) are must-haves for supporting remote users.
