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New Student Guide to IT Support Careers: From Zero to Job Ready

Nov 25 / Preboard Academy
One of the best career entry points for a student in tech is IT Support. It requires beginner-friendly skills, has strong job demand, and opens up many avenues for long-term growth in networking, cybersecurity, cloud engineering, and system administration.

From career changers to fresh entrants, IT support careers in Australia are accessible, highly employable, and provide room for growth into specialized roles.

What Does an IT Support Professional Do?

IT Support professionals help organizations keep their technology running smoothly. Their role generally involves:

  • Troubleshooting technical problems among staff.
  • Installation and configuration of software and hardware
  • User account and permission management
  • Systems monitoring and downtime prevention
  • Handling Help Desk duties through ticketing systems

These responsibilities make IT Support one of the most essential roles in every industry, from education and healthcare to finance and IT companies.

Essential Skills You Need

To get job-ready in IT Support, you'll need a mix of technical and soft skills.
These skills form the basis of any IT Support job description and give you an edge when applying for jobs.

How to Gain Experience With No Experience

Even beginners can build experience through:

  • Hands-on labs (virtual labs or home setups)
  • Job-ready programs to gain practical skills
  • Free or paid bootcamps
  • Volunteering for small businesses or NGOs
  • Internships, even short-term
  • Troubleshooting for family and friends, documented as portfolio work

Real experience doesn’t always need a formal job; practical learning counts.
Don't hesitate

Start a career in Tech with confidence, even with no background in IT!

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